If you work in the insurance sector, you are aware of how difficult it can be to manage obligations. For this reason, a growing number of businesses are using virtual assistants (VAs). Their operations are streamlined and more efficient, thanks to these life savers.
Gitnux projected a 22.3% compound annual growth rate (CAGR) for the virtual assistant market between 2022 and 2028. This demonstrates how VAs are now a vital resource for many businesses. Hence, the need for them is not new to the insurance sector.
The duties performed by an insurance virtual assistant are examined in this article, along with the advantages of employing one.
Insurance Virtual Assistants
An insurance virtual assistant is someone who helps with the back-office tasks for insurance companies, such as billing. Typically, people hire VAs for insurance sales as they help with marketing, prospecting, and administrative work. These professionals connect with their clients via technology while working from a distance.
Virtual assistants for insurance companies are adept in a variety of tasks, including:
- Data entry
- Lead generation
- Email marketing
- Social media management
- Scheduling appointments
Depending on what the insurance company requires, they can also offer additional services like bookkeeping or customer support.
People can save time by delegating regular recurring tasks to virtual assistants, such as making appointments or following up with leads.
Things That Make Insurance Sales Teams Less Productive
The primary factors affecting insurance agency productivity and sales are:
- Poor data hygiene for AMS/CRM: contact details are disorganized.
- Physical lead data, such as business cards, disappears in the absence of a lead management system.
- Prospecting takes time since it requires research and list building.
- Unreliable lead follow-up: There isn’t a set procedure in place for getting in touch with prospects.
- Workflows done by hand: manual back-office procedures make you go slower.
Here’s how insurance sales teams are affected by productivity drags:
- The team quits using the CRM when there is inconsistent data entry because you can’t trust the information.
- Leads are lost when various procedures are used by everyone for business development.
- Manual sales workflows are frequently too brief and too slow to be effective because of time constraints.
All of these problems can be resolved with a managed virtual assistant service, which will please your producers and help your agency expand more quickly.
Boost Insurance Sales with VA: Tasks a VA Performs
Here is a list of the tasks performed by an insurance virtual assistant:
1. Entering Data Into Your AMS/CRM
Entering data or performing data “clean-up” within the AMS or CRM is arguably the most frequently requested task for an insurance virtual assistant. Give your VA access using their credentials to begin with. You will probably have to pay more for your AMS if you give them their credentials, but you will be able to monitor their development and identify the areas where they are lacking.
Your VA bridges the gap by offering “manual integration,” as many software programs do not offer direct integrations to other software providers. A virtual assistant can resolve your issues with duplicate entries and transfer data back and forth between various software applications.
2. Overseeing and Updating the Policy
Companies can benefit from the management and policy renewal provided by a virtual assistant for insurance. This includes getting payments for the renewal of premiums and giving accurate information about insurance policies. To minimize possible losses from out-of-date plans, the insurance VA will also keep an eye on processes to make sure they are current with evolving laws or industry standards.
3. Telemarketing
Remote insurance assistants can help with lead generation, outreach to potential customers, and telemarketing campaigns. They are also capable of setting up appointments with insurance agents, making cold calls, and performing market research.
A virtual assistant for insurance can make a significant contribution to lead generation and business expansion.
4. Client Support
Insurance virtual assistants enable businesses to provide their clients with individualized and efficient communication. They enable agents to concentrate on more complicated problems that call for human interaction by giving accurate information and promptly responding to consumer inquiries. In addition to raising customer satisfaction, VAs can assist in cutting operational costs.
5. Lead Management
Every year, over 30% of lead data “decays” due to changes in phone numbers, email addresses, jobs, and promotions. That is avoided by a virtual assistant by:
- Updating the contact details once a month.
- To keep track of every interaction you have with leads, log all of your communications, including meetings, emails, and phone calls.
6. Managing Your Inbox of Emails
Now and then an email from a certain Nigerian Prince offering to give you his millions flood your inbox.
Your insurance VA can assist you in maintaining the infamous “inbox zero” and keeping your inbox clutter-free. Your VA should be able to separate your emails into the buckets that need your attention. It is up to you to decide what is “important” enough to respond to or acknowledge, and what should be deleted.
Fun fact: Unsubscribing from solicitor emails is another beneficial task that your insurance virtual assistants can perform.
7. Organizing and Managing Appointments
Insurance virtual assistants are in charge of arranging and overseeing policy-related appointments. This entails scheduling meetings with clients or other department representatives, sending out notifications for those appointments, and keeping track of forthcoming events or assignments that must be finished by a certain date. It also assists in handling customer questions about their policy or other issues that need to be resolved.
Wrapping Up
In short, you can boost insurance sales with VA. Taking care of menial duties, increasing productivity, and offering superior customer service, VAs save you a lot of time and effort. Whether your goal is to increase productivity, save time, or increase revenue, working with an insurance virtual assistant can help you stay ahead of the competition and accomplish your insurance business objectives. To hire a VA for insurance sales, you can book a free consultation with BOSS right now. We support you in creating a productive team that produces outcomes.